Refund Policy

Effective Date: April 25, 2026

At SoftBunnies, we want you to love every cuddle! If you’re not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns within 7 days of delivery under the following conditions:

  • The item must be unused, unwashed, and in its original condition

  • All original tags and packaging must be intact

  • The product must not be damaged or altered

To initiate a return, please contact us at [your email here] with your order details.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or washed soft toys

  • Items damaged due to misuse

  • Customized or personalized products

  • Items purchased on clearance or final sale

3. Refunds

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund

  • If approved, the refund will be processed within 5–7 business days

  • The amount will be credited to your original payment method

4. Exchange Policy

We only replace items if they are:

  • Defective

  • Damaged during delivery

  • Incorrect item received

To request an exchange, email us at [your email here] with photos of the product.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping charges are non-refundable

  • We recommend using a trackable shipping service

6. Damaged or Incorrect Items

If you receive a damaged or wrong product:

  • Contact us within 48 hours of delivery

  • Share clear photos/videos as proof

  • We will arrange a replacement or full refund

7. Order Cancellation

  • Orders can be canceled within 12 hours of placing the order

  • Once shipped, orders cannot be canceled

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider

  • If the issue persists, email us at [your email here]

9. Contact Us

For any questions related to returns and refunds:

Email: [your email here]
Website: www.softbunnies.com