Shipping Policy

Effective Date: April 25, 2026

At SoftBunnies, we aim to deliver your cuddly companions safely and on time.

1. Order Processing Time

  • All orders are processed within 1–2 business days

  • Orders are not processed on Sundays or public holidays

  • You will receive a confirmation email once your order is placed

2. Shipping Time

  • Standard Delivery: 3–7 business days across India

  • Delivery times may vary depending on your location

3. Shipping Charges

  • We offer Free Shipping on all prepaid orders

  • A small shipping fee may apply on Cash on Delivery (COD) orders

4. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email/SMS

  • You can track your order in real-time using the provided link

5. Delivery Delays

While we strive for timely delivery, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Courier partner issues

We appreciate your patience in such situations.

6. Incorrect Address

  • Please ensure your shipping details are correct at checkout

  • SoftBunnies is not responsible for delays or losses due to incorrect addresses

7. Failed Delivery Attempts

  • Our courier partners may attempt delivery 2–3 times

  • If unsuccessful, the order may be returned to us

8. International Shipping

  • Currently, we only ship within India

9. Damaged or Lost Packages

If your order is damaged or lost during transit:

  • Contact us within 48 hours of delivery

  • Provide photos or details for quick resolution

  • We will arrange a replacement or refund

10. Contact Us

For any shipping-related queries:

Email: [your email here]
Website: www.softbunnies.com